Telephone acquisition is an important tool for every entrepreneur to make contacts with new customers (cold calling) and for maintaining existing contacts. However, active telephone marketing is a big challenge for many entrepreneurs. Communication errors, strategic mishaps or lack of experience in telephone acquisition can stand in the way of the goal.
Specially trained BMS employees will work with you to create a conversation guide to present your products and services in the best possible way when acquiring customers. They then make initial phone contact with your potential customers and make an appointment with the decision maker.
BMS phone marketing experts will provide you with detailed feedback after every completed call. This contains a detailed evaluation of the conversation results. In this way, you get an overview of the calls made and the appointments that have been arranged. In addition, BMS will provide you with a summary of the conversation content. We note which of your products or services played a pivotal role in a call’s success or failure. This information allows you to adapt your concept and optimise it for the next telephone call.
BMS will assist you even after you have successfully acquired new customers. Up-to-date, modern telephone marketing means maintaining a good customer relationship with your sales partners. We offer professional sales support, which ranges from an after-sales service to competent customer service.
We therefore ask you to arrange a consultation first so that we can respond to your concerns and wishes in the best possible way. After gaining an overview of your business, we will create your direct mail campaigns. Upon request, our employees will actively contribute with creative ideas for direct mail campaigns. Your mail campaigns are professionally designed, printed, enveloped, addressed, sorted and sent to reach your customers on time.
You don’t want to make use of the complete package? BMS can also support you with individual steps of direct marketing. The mailing service can also be combined perfectly with the telephone service. As a first step, we take care of your mail campaigns. As a second step, we contact the addressees by telephone to answer their questions professionally and competently.